游客违约付100%订单费用为违约埋单,旅行社违约只付5%,相差20倍?再次打破行规,携程旅游宣布旅游板块开始执行新的“违约金赔付”制度,规定旅行社取消违约金比例和消费者取消违约金比例最多相差30%。行业执行了几年甚至十几年的“退改规则”一夜之间改写,标志着消费者、旅行社违约“对等赔付”时代来临。
对等赔付到底是怎么回事?游客在携程平台上预订一条产品,在出发3天解除合同取消订单,需要按照订单金额的90%赔付违约金,如果是携程或者旅行社在出发前3天违约解除合同,则需要向客户支付不低于60%订单费用的违约金。两个比例最多相差30%。而按照“行规”,旅行社出发前3天取消仅需陪5%-20%,也就是说新标准相比携程自身以往赔付标准、其他旅游网站目前的赔付标准提升达5-10倍左右。
除了携程自营,携程旅游平台一万多家旅行社合作伙伴也宣布跟进。对比其他旅行社各自为政,赔付差距悬殊,携程平台百万级产品“退改规则”执行同一个标准,不再有其他任何附加条款。同时,根据携程旅游六重保障、先行赔付制度,在携程平台购买自营和代理旅行社的跟团游、自由行等度假旅游产品,因旅行社原因行程取消,统一找携程解决、先行赔付。
会员7928:好评
一大家人去,订了两个房间。餐厅意大利餐味道好,酒也好。停车场的人员服务态度差。地点离城里很近。还是值得周末去休息一下。
会员5459:好评
As we headed from Beijing City to Great Wall and had to catch a flight the next day early morning at Beijing Airport. Italian Fam is located around 20-30min away from Beijing Airport. The Farm is located in an U-shape with a garden in between and has a around 25 rooms, all of them have two floors. Room No. 1 and the last one is equipped with two bedrooms. Bed is always located on 2nd floor. Although farm is already a bit older (especially seen in shower) it was a nice place and except to stay there over night we had no other Chance to try anything besides (horse riding, visiting zoo).
会员4301:好评
设施很好,内部整洁干净,环境很美