8月20日，一名网友在某论坛发帖称，三里屯通盈中心洲际酒店服务存在问题。据该网友描述，酒店入住后，浴巾上出现长发，同时玻璃杯也有使用痕迹。该网友在与前厅部副经理和行政副管家沟通后，进行了换房。但换房后，房间依然出现问题，房间门锁、地漏等设施发生故障。
该网友表示，在离店后，因仍对酒店服务态度满意，所以再下订单，预订成功后却在没有回复和沟通的情况下被取消。该网友继续预订，同样也被无故取消。在与酒店联系后，收到了一条疑似酒店工作人员的短信。短信中称：“我们很抱歉地通知您，我们取消了您的预订，因为我们暂时无法保证在您下一次入住时不会出现您上一次入住遇到的问题。”短信末尾落款为“北京三里屯通盈中心洲际酒店预订部”。
消息公开后，迅速引发了大量关注，然而此事背后仍存有诸多疑点。记者试图联系该名发帖网友，但未能得到回复。
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查看更多评论会员7928：好评
一大家人去，订了两个房间。餐厅意大利餐味道好，酒也好。停车场的人员服务态度差。地点离城里很近。还是值得周末去休息一下。
会员5459：好评
As we headed from Beijing City to Great Wall and had to catch a flight the next day early morning at Beijing Airport. Italian Fam is located around 20-30min away from Beijing Airport. The Farm is located in an U-shape with a garden in between and has a around 25 rooms, all of them have two floors. Room No. 1 and the last one is equipped with two bedrooms. Bed is always located on 2nd floor. Although farm is already a bit older (especially seen in shower) it was a nice place and except to stay there over night we had no other Chance to try anything besides (horse riding, visiting zoo).
会员4301：好评
设施很好，内部整洁干净，环境很美